COVID19
PROTOCOL
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Crover House Hotel - Four Star Hotel
Crover House Hotel

Covid-19,Our Policies & Procedures


Advisory Statement

Our health and safety measures are reviewed and updated regularly and may change in accordance with our governments and
World Health Organisations guidelines and recommendations.

 

Dear Guest,

 

At Crover House Hotel, the health and safety of our guests and employees are paramount to us. We are closely monitoring the ongoing and ever-changing situation of COVID-19 and want to ensure guests that we are taking proactive measures to reduce the stress of the situation for everyone who enters the Hotel.

We are as excited as ever to welcome new and returning guests to Crover House, for your peace of mind further control measures have been implemented to control and prevent the spread of covid-19 in line with Government and HAS guidelines. Our staff have received in-depth training on these current guidelines are committed to implementing these measures. We have sanitation stations strategically placed throughout the hotel for your convenience to ensure good hand hygiene levels.

 

Please don’t hesitate to reach out to us should you wish to discuss any concerns you may have regarding your stay. We want all our guests to feel comfortable and able to make the very most of their time with us at Crover.

 

We are already looking forward to welcoming and promise you that we will do everything we can to make your visit as safe, beautiful, and relaxing as possible.

 

Our guests, our service, our hospitality, will always remain at the heart of all that we do.

Crover House Team

 

 

HEALTH & SAFETY STATEMENT

We have appointed COVID-19  team & ambassadors at Crover House Hotel who are continuously monitoring and updating our estates safety measures to ensure yours and our wellbeing and peace of mind when returning to us. The following are some of the measures we have put in place to ensure you, your guests and our employees have a safe environment when on the estate.

  • Our reservations team is available to assist you with any questions or concerns you may have regarding your personal preferences, including levels of service and interaction with staff.
  • We will offer an online check in service.
  • PPE is being used by our staff in all areas and is also available to our guests during your stay, including face masks, disinfectant sanitisers, disposable gloves and aprons.
  • Hand sanitiser stations have been set up in all areas of the hotel.
  • Advanced health and safety training has taken place to ensure the highest level of hygiene.
  • We have retrained and will continue to train all members of our team on COVID-19 Prevention and Control Measures, on sanitation and physical distancing protocols and we will constantly monitor government guidelines to ensure the strictest of controls are in place throughout at all times.
  • All of our Food and Beverage outlets have been rearranged to adhere to social distancing measures and our team have implemented new reservation procedures whereby a reservation for breakfast, lunch or dinner will be required.
  • Increased frequency of cleaning and disinfecting schedules have been introduced in our bedrooms and all in all public areas, with special attention to high-use, high-touch points and high risk areas.
  • We have removed all nonessential items such as reading materials, plants, decorative pillows, extra pillows and paper products from our bedrooms and we have elevated our cleaning and sanitation procedures
  • We have increased the frequency of cleaning of all air filters.
  • We have social distancing signage to provide guidance for guests in all public spaces.
  • All linens and towelling are laundered to temperatures above 60 degree and to HSE guidelines for your comfort and safety.
  • But of course our heartfelt and genuine welcome will remain, except we will replace our handshake with a warm welcome and a friendly smile.

 

At Crover House Hotel, the health and safety of our guests and employees are paramount to us. We are closely monitoring the ongoing and ever-changing situation of COVID-19 and want to ensure guests that we are taking proactive measures to reduce the stress of the situation for everyone who enters the Hotel.